FAQ

Have questions? Explore our curated FAQ section for quick answers about products, sizing, shipping, and more.

Our goal is to provide clarity and convenience, helping you navigate Celnoir’s offerings with confidence.

1. How long does delivery take?
All orders within the European Union are delivered within 7 business days. You will receive a tracking number via email once your order has shipped. Deliveries are handled by DHL and FedEx.

2. Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the European Union.

3. Can I return an item?
Yes, you can return most items within 14 days of receiving your order for a full refund. Items must be unused, in their original packaging, and in the same condition you received them. For details, please see our Returns & Refunds Policy.

4. How do I return an item?
To start a return, contact us at support@celnoir.com with your order number and details of the item(s). We recommend using a trackable shipping service like DHL or FedEx.

5. Can I exchange an item?
Currently, we do not offer direct exchanges. If you’d like a different item, please return the original item for a refund and place a new order.

6. Do you ship outside the EU?
At the moment, we ship only within the European Union. International shipping may be added in the future.

7. How can I contact you?
You can reach our support team at support@celnoir.com. We aim to respond to all inquiries within 1–2 business days.

8. Are my payments secure?
Yes! All payments are processed securely, and your financial information is kept safe at all times.

9. What payment methods do you accept?
We accept the following payment methods: Visa, Mastercard, iDEAL, PayPal, and Apple Pay.

10. Are all products authentic?
Absolutely! Celnoir guarantees that all products sold are 100% authentic and sourced directly from trusted brands.